How to Order Student Uniforms from Castle Uniforms
Visit our Student Order site, Click on Group Sign In in top right corner of the page. Your faculty should have access to a code that you must type in to see the items needed for the program in which you are enrolled. If you do not have the code for your program, please call us and ask for the Group Sales department and we will provide the code to you.
Once you have chosen and added the items you need to your cart, you may advance to the check-out portion. If this is your first time ordering from us, the site will require you to create an account, and will send you a verification email to set up your password for future use.
If you have shopped with us before, but are unsure of your account settings and password, please email us at firstname.lastname@example.org, and we will provide you the necessary information. Once you enter your account information, you can log into your account to continue your shopping experience with Castle Uniforms.
Once you complete your order, proceed to the checkout and enter your credit card and shipping information.
Congratulations you have successfully made a purchase with Castle Uniforms!
3rd Party billing:
If a 3rd party will be paying for your student uniform accessory and supply purchase. Please make sure that you place your order, email a copy of the order to your 3rd party billing agency as well as sending us an email at email@example.com. There will be an additional $10 3rd party billing fee added to the shipping and handling total on your order when we email a copy to the agency. By supporting these conditions you help us keep costs down so that we may continue to provide the lowest student prices and best customer service possible. Thank you!
Castle Uniforms looks forward to being your resource for your student life, graduation, and into your professional endeavors!
Please use the separately attached return/exchange form for all returns and exchanges. Items that have been customized with a logo, engraved with a name, altered, or washed are not subject to return/exchange. We will happily assist you with exchanges on approved returnable items. If you are returning shoes, please remember to ship them in a box or bag, we will not accept shoes that the box has been taped up. Include this form with your garments and mail to CASTLE UNIFORMS at 1800 Skibo Road, Ste 228, Cross Creek Plaza, Fayetteville, NC, 28303 with attention to GROUP SALES on the outside of the package, including the $12.00 for return shipping and processing of replacement merchandise, if applicable. We must be notified by email to firstname.lastname@example.org within 5 days for all returns and exchanges.
All return items are subject to a $15 restocking fee, and Medical Supply Kits are not eligible for return or exchange due to their customized contents.
CUSTOMER ENTRY ERRORS:
When an item(s) on an order is entered incorrectly by the customer, Castleuniforms.com makes every attempt to catch and remedy these issues; however, CastleUniforms.com will not be held responsible for making these corrections and the costs to return and/or reorder the item(s) is solely that of the customer. Shipping costs on ALL replacement or correction orders are non-refundable.
ALL Castle Uniforms.com orders ship “SIGNATURE NOT REQUIRED” as most of our customers are not available during standard delivery hours to personally receive their package. It is the customer’s responsibility to notify their carrier, neighbors, doormen, building managers, etc. of the pending delivery if you have concern over leaving your package at your residence or place of work. As we utilize third party delivery services (UPS, Fedex, etc.), please note that it is up to the delivery driver to determine and insure the safe arrival of your package. Castle Uniforms.com is not responsible for the package once it leaves the warehouse, although we will assist in problem resolution with the shipper involved. If you have provided a wrong shipping address and request forwarding assistance, you will be charged a $10 handling fee and all forwarding charges as incurred. If you refuse the shipment or have moved without providing the proper address, you will be responsible for all shipping fees incurred for refusal of package and reshipment to your new address.
1. Can I order by fax or mail?
Our secure online ordering process is the preferred and most expedient method of ordering from Castle Uniforms. However, we understand that there may be times when you would prefer to order by fax or regular post mail. To order by fax or post, Please make a copy of the order provided to your by our Group Sales Associate at the time arranged by your academic institution and mail to us with shipping and payment method.
Castle Uniforms, Incorporated
attn: Group Sales Department
1800 Skibo Road Ste 228
Cross Creek Plaza
Fayetteville, North Carolina 28303
We will begin processing the order as soon as it is received. Please include an email address to receive an order confirmation. Student Uniform orders take 4 to 6 weeks to process in the months of July and August.
2. Does Castle Uniforms charge sales tax?
Sales tax will only be charged if you are shipping to a state where there is an Castle Uniforms location or other presence.
If we are shipping your merchandise within the state of North Carolina, we will collect sales and use tax on the rate that is charged within the county where you will receive possession of your order.
3. How long before my student uniform order is shipped after ordering?
Customized student uniforms are shipped to the students during a week that is predetermined by the faculty from the program in which you are enrolled. Customized student orders may take up to 4 weeks during the end of July and first of August. Your program director will inform the students when to expect shipments. Students that purchase a medical supply kit from Castle Uniforms for their clinical experience will NOT receive this kit from UPS. Medical Supply kits WILL BE DISTRIBUTED to the students by an instructor on a date that is determined by the faculty. They will let you know that during your first week of classes. If you failed to order your supply kit in a timely manner to be shipped with your classmates, you will be charged a $15.00 freight fee for the medical supply kit to be shipped separately to your academic institutuion.
4. How do I cancel or change a student order?
If you need to cancel or change a student order you need to EMAIL email@example.com with any changes that need to be made. For security reasons we need you to email the request to verify the change or cancellation is coming from you and the email address from which you made the original order for your protection.
Cancellation or change of an order usually involves return of merchandise in our computerized system and will take 24 business hour to process. We apologize for any inconvenience. Please refer to our returns policy for additional information.
Items that have been ordered to be customized or personalized may not be cancelled after 24 hours. It is an automated order system. There will be a $15 restocking fee on all custom orders that are cancelled before the automated system has processed the original request.
5. Are purchases on shop.Castleuniforms.com or castleuniforms-cherokee.com secure?
You can feel completely secure when ordering from Castle Uniforms. All online transactions at Castle Uniforms are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
Castle Uniforms Information
How can I contact Castle Uniforms?
Mary Locklear, Group Sales Manager
Tabitha Dolan, Group Sales Associate
Monday-Friday: 9am-5pm ET
1800 Skibo Road STE 228
Cross Creek Plaza
Fayetteville, NC 28303